August 15, 2014

Outlook - Shared mailbox and Sent Items

Many users in production use multiple mailboxes in their outlooks. Sometime it is shared mailbox between users or departments. Sometime it could be mailbox from terminated user. We can say many examples of using shared mailboxes in corporate world where Microsoft Exchange Server exists. 

Corporate users very ofter send email using shared mailbox. Main problem that when you send email from shared mailbox all sent stuff will appear in Sent Items folder of primary account. Here is registry key that can cheat the system and change this default behavior. As result when user sends email from shared mailbox email appears in Sent Items of that mailbox. 

Create "REG_DWORD" named "DelegateSentItemsStyle" with value equal 1.
For Outlook 2010:
For Outlook 2013:

P.S. For Deleted Items there is another "DelegateWastebasketStyle" key with 4 value to store data in shared mailbox and 8 to store data in main mailbox deleted items.
This key should be created in "HKEY_CURRENT_USER\Software\Microsoft\Office\14.0 (or 15.0 for Outlook 2013)\Outlook\Options\General" path.

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